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Cancellation Policy


Appointments are in high demand, and early cancellation will allow another patient access to timely veterinary care. Appointments cancelled with less than 24 hours’ notice, as well as no show appointments, are subject to a cancellation fee equivalent to the cost of an exam. 

Surgical, dental, or ultrasound appointments require a 50% deposit at the time the appointment is booked. The deposit will be credited towards the procedure when it is performed. In the event the appointment is cancelled with less than 48 hours notice, the client forfeits the deposit.

Cancellation fees require payment within 30 days or before the next scheduled appointment, whichever is earlier. Repeat cancellations will require non-refundable prepayment of all expected fees when the appointment is scheduled. 

Appointments for late arrival will be shortened to meet the scheduled completion time unless time is available to enable an extension or will be rescheduled.