To Our Clients:
We are reaching out to inform you of our recently updated procedures and capabilities in light of the COVID-19 Delta virus warning. Our priority is to keep you and our staff safe while still offering needed care for your pets.
Both of our hospital locations have been and are currently OPEN to provide veterinary services for the pets in our community. Starting August 3rd, 2021 In accordance with CDC and Jefferson County recommendations, regardless of vaccination status, all customers and staff members will be required to wear masks while on our premises.
Patient Appointment Updates:
As you may have already heard, we are now allowing our client’s the option; for one person per household to accompany their pet into our hospital for their doctor’s visit or to remain on a “curbside service” basis with clients waiting inside their vehicle while animals receive the care they need. For the time being all technician, drop-off appointments, and surgical drop-off appointments will remain on a “curbside service” basis.
When you arrive, we ask that you call or text our office to check in. Please provide us with your parking space and cell phone number and once we are ready for you, we will call you.
If you have chosen to be present for the visit, we will invite you to meet us at the, front door. You and your pet will be escorted into our hospital to be present for the duration of your pets visit.
If, you have chosen to remain on a “curbside service” basis, we will meet you at your car to escort your pet into the hospital. If you have any special needs or need assistance with bringing your pet inside our building, please do not hesitate to let our staff know!
The health and medical needs of our patients is vital to us:
Providing friendly, high quality and timely care and information is our mission and our passion and we do not take it lightly, especially in these difficult times. Many hospitals in our region have experienced significant staffing challenges in recent months, and we are no exception. There are a number of reasons for the shortage of veterinary support staff, although the stress imposed by and during the pandemic has been a contributing factor.
Despite the lack of technician coverage, we are doing our very best to fulfill the medical needs of all our beloved patients. We will make every attempt to have available appointments for all medical needs and to see all patients in a timely manner, but we ask that our clients bear with us in the event we are experiencing any unforeseen wait times or have exceeded our appointment
availability.
If you have any questions that cannot wait till your next appointment, please do not hesitate to contact our office. We will respond to all inquiries as quickly as our staffing levels will allow. If you have a medical emergency that cannot wait, please contact one of the 24 hour emergency hospitals in our area:
Animal Emergency & Trauma Center
320 NW Lindvig Way, Poulsbo, WA 98370
(360) 697-7771
VCA Central Kitsap Animal Hospital
2238 NW Bucklin Hill Rd Suite 100, Silverdale, WA 98383
(360) 692-6162
Summit Veterinary Referral Center
2505 S 80th St, Tacoma, WA 98409
(253) 983-1114
Prescription Refills:
To ensure the timely completion of prescription refills, please provide at least 48-72 hours notice for processing. During this time we will be unable to fill prescriptions on weekends (Saturdays). As always, if you forget, and need a medication refill that cannot wait, please give our office a call and we will do our best to fill your pets medications as soon as possible.
Thank you for doing your part, and for your ongoing support of our team and our practice. Please know that you, your families, and your beloved pets are constantly in our thoughts, and don’t hesitate to reach out to us if we can assist you or your animal companions in any way.
With Warm Regards,–
The Doctors and Team at Chimacum Valley Veterinary Hospital and Pet Townsend Veterinary Clinic
