Client Service Representatives

<? echo $title; ?>Emily Reid, Team Lead & Client Service Representative

As someone who enjoys animals and social work, Emily has found a passion in working with our incredible clients and their amazing pets here at CVVH and PTVC. Emily joined our team in November of 2017, working full time to help ensure the highest standards of excellence we strive to provide. Some of Emily’s responsibilities include answering phones, scheduling appointments, checking clients in and out of our facility, client records, medication requests, client education, serving as our initial point of contact, and much more.

"Port Townsend has always felt like a home for me. I’ve been looking for a career as well as an environment that truly feels like home. I have definitely found my calling here – it’s somewhere I know I can be successful and have fun at the same time,” Emily says. “The staff is very family oriented in the sense that we feel like a big family and definitely care about the love and bond that you share with your pet. I really see the therapeutic qualities that pets can have on people."

At home, Emily enjoys walking, spending time outdoors, chasing sunsets, and spending time with friends and family. She also likes to sing, play the guitar and cello, and considers herself a very musical person. Emily owns a Beagle mix named Camo, a Hound mix named Cadence, and a Long Haired Calico cat named Luana.

<? echo $title; ?>Hannah Peterson, Team Lead & Client Service Representative

Hannah joined CVVH and PTVC in August of 2015. She is brand new to the veterinary field and is very much enjoying her introduction to veterinary medicine as well as getting to know the clients and their pets. Hannah grew up in Jefferson County and graduated from Chimacum High School. She grew up bringing her pets to our hospital and feels honored to be a part of the team. Outside of work, Hannah enjoys taking her dog for walks, short hikes, going to the beach and spending time with her friends and family. Hannah is the owner of a fun-loving Yorkshire Terrier named Rue.

<? echo $title; ?>Nicole Norman, Client Service Representative

Nicole Norman joined Chimacum Valley Veterinary Hospital and Pet Townsend Veterinary Clinic in December 2011, bringing with her five years of prior experience as a veterinary technician. She particularly enjoys interacting with the hospital’s clients, with a focus on providing them with information they need to be the best possible caregivers for their pets.

“I love working here because my co-workers are fantastic—and as dedicated to our patients as I am,” she expressed. Also, “The Pacific Northwest is a beautiful area to call home.”

Outside work, Nicole spends her time reading, camping, hiking, hanging out with friends, and playing games. She has two cats: Loki, a domestic long hair, and Mr. McDiddles, a domestic medium hair.

<? echo $title; ?>Kerry Stork, Client Service Representative

Kerry’s love for animals started as a small child, growing up on a farm in Illinois, then on to another farm in Maine, where she lived for 18 years. She remembers her happiness as a small girl, helping to care for the lambs and calves who needed extra sustenance. She has also been blessed with many beloved pets throughout her life; from dogs and cats, to hamsters, gerbils, fish, and birds.

A caregiver by nature, Kerry worked as a nurse for many years early in her career; primarily acute care medical/surgical nursing. She also supervised an intermediate care Alzheimer unit. She raised two beautiful daughters and enjoyed directing musical productions at Chimacum School while her daughters were in HS. Kerry is now happy to be part of the team at CVVH, considering pets to be valued members of the family. It’s her great pleasure to be using her caregiving skills alongside wonderful individuals who dedicate themselves to the care and well-being of our client’s beloved pets.

<? echo $title; ?>Jody Erickson, Client Service Representative

What Jody Erickson likes best about her role as a Customer Service Representative here at CVVH is being able to educate pet owners on preventative care, as well as ongoing care for illnesses or senior pets. Some of her other responsibilities include caring for clients and their pets who are coming in for appointments, answering phones, scheduling appointments, and client records.

Jody has been working with us here since December of 2016, but has a wealth of experience having worked in the animal related industry for over 20 years. Jody had worked in shelters, boarding facilities, as a Room Nurse, and as a Veterinary Assistant. Having experience in all areas of the hospital gives Jody a special intuition into all types of animal care, and the ability to help in other areas.

“Since I am a new member of this community, my co-workers have helped me feel welcomed and introduced me to a new, wonderful lifestyle here in the PNW,” Jody says.

At home, Jody enjoys working in her yard, going mountain bike riding, sightseeing, and watching the Green Bay Packers play football. She also can be found volunteering at shelters and rescue organizations. Jody helps with a few national and international rescue organizations that enable her to do even more amazing work with the animals she cares so much about.

<? echo $title; ?>Stephanie Groth, Client Service Representative

Stephanie joined our team at CVVH in May of 2016 and works part-time as one of our incredible Client Service Representatives. Some of her responsibilities include answering phones, scheduling appointments, and client hospitality and education. The part of her job that Stephanie likes the most is getting to connect with our clients and their amazing pets.

Growing up, Stephanie was a part of Rabbit 4-H for about 10 years, where she learned about how to raise animals. She has experience nurturing and helping to raise dogs, cats, chickens, ducks, goats, horses, hedgehogs, guinea pigs, rabbits, and more.

“When I was little we used to bring our animals to see Dr. Tony, the previous owner, and he was great,” Stephanie says. “I like my co-workers and I love how each of them really enjoy what they do and we all genuinely care about our patients and their owners.”

Some of Stephanie’s hobbies include hiking, backpacking, camping, spending time with her husband Michael, their daughter Lennon, and family dog named Barney, a Weimaraner Mix.

Veterinary Nursing Team

<? echo $title; ?>Aleta Anderson, Licensed Veterinary Technician

Aleta joined the Chimacum Valley and Pet Townsend team in January 2013. Her responsibilities include prepping and assisting during surgery, nursing patients, dental cleanings, and starting appointments. She especially enjoys comforting patients and “making a stressful visit easier and calmer.”

Aleta has a bachelor’s degree in International Affairs and is a licensed veterinary technician in Washington. She has 17 years of experience in the veterinary field, 12 as a licensed technician. She enjoys learning and is always trying to improve her skills and her breadth of knowledge.

Outside of work, Aleta's primary social activity is walking with her border collie, Penny. As the picture shows, she also enjoys riding to work on her bike with Penny. When not involved in animal-related activities, she enjoys architectural ceramics, gardening and Zumba dancing. She currently runs a feline geriatric ward at her home, with 4 senior cats (Zowie, Neo, Zappa and Frankie) and 2 merely middle-aged brother cats, Roger and Stanley.

Aleta still loves being a veterinary technician and can't decide whether she loves the animals, or the humans connected to them, the most.

<? echo $title; ?>Candyce Jack, Licensed Veterinary Technician

Candyce Jack joined the Chimacum Valley Veterinary Hospital in September 2015. Her responsibilities include conducting pre-exams, assisting the DVM, collecting samples, preparing medications, and client education. Candyce believes the most important part of her job is patient well being done through quality patient care, client communication, and education. “Our efforts in the hospital are only successful when we are able to work together with clients to provide complete patient care."

Candyce brings 20 years of experience in veterinary medicine to her position. She has a Zoology degree from the University of Washington and a Veterinary Technology degree from Pierce Community College. She has co-authored three editions of the textbook, Daily Reference Guide for Veterinary Technicians, published by Blackwell Wiley and is a licensed veterinary technician in Washington.

Candyce is married to her husband, Jon and has three children. She also shares her home with Nutmeg, an Eastern box turtle; Piggy and Gus, guinea pigs; Rory and Oliver Glen, cats; Tegan, border collie; and 8 ducks and chickens. Candyce’s interests outside of veterinary medicine include travel, reading, and spending time with her family.

<? echo $title; ?>Tiffany Sullivan, Inventory Manager & Veterinary Assistant

Tiffany is a student at PennFoster College, working toward her Veterinary Technician Associate Degree. She has been with Chimacum Valley Veterinary Hospital since May of 2013 and has five years of work in animal related fields. She is a certified dog trainer (Animal Behavior College) and also fosters and rehabilitates dogs.

“I connect with our patients,” Tiffany explains. “I can communicate with them, read their body language, and respond well—making procedures go much smoother and their overall experiences positive.”

Tiffany is a member of the American Kennel Club and has competed in Agility, Rally, Obedience, and Freestyle. She has four dogs, Addi  (Border collie), Angel (Pomeranian), Shyla (Pomeranian), and Zephyr (Lhasa apso); four cats, Kit, Kat, Meow, and Lily; two rats, Pip and Squeak, a ten-year-old goldfish, and a Quarter Horse named Beauty. Her free time is spent training dogs and walking them on the beach—as well as cleaning the giant pet house that she calls home. She also loves spending time with her horse.

<? echo $title; ?>Mary-Ashley Medeiros, Team Lead & Veterinary Assistant

Bio coming soon.

<? echo $title; ?>Mandy Lawrence, Veterinary Assistant

Mandy joined the team in 2013. She started as a kennel assistant and has trained her way up through the hospital - you'll now find her working as an exam room assistant or a surgery assistant. Mandy has a golden retriever named Syler who she thinks is the most handsome guy in the world. She and Syler like taking long walks along the beaches in the area. Mandy also has a kitty named Sushi and several exotic pets at home. Before coming to join our team, Mandy attended the Art Institute of Seattle where she studied photography and graphic design. When not found at work, Mandy can be found drinking tea, walking our local beaches or checking out Buddhist temples.

<? echo $title; ?>Heather Headley-Claybourn, Veterinary Assistant

Heather joined Chimacum Valley Veterinary Hospital and Pet Townsend Clinic in October 2014. Heather received her veterinary assistant certificate in 2013. As a veterinary assistant, you might see Heather around either location helping with checking in patients for surgery in the mornings, assisting with blood draws, radiographs, placing IV catheters, prepping for surgeries, or assisting the veterinarian in your pet's appointment.

Outside of work Heather enjoys walking her dog around H.J. Carol park, being with her family and friends, playing softball, and watching football every Sunday. Heather has a dog named Mocha, a leopard gecko named Sebastian, and a 55 gallon fish tank with an Oscar, Cichlids, Sharks, and a Plecostomus.

<? echo $title; ?>Shawnee Elrod, Veterinary Assistant

Being welcomed as a part-time CVVC team member in August of 2016, Shawnee has since been working as one of our outstanding Veterinary Assistants. Shawnee is responsible for working in the clinic and assisting our doctors with appointments. The part of her job that Shawnee finds most enjoyable is being able to establish relationships with clients and our patients. Shawnee cares a great deal about providing care and educating our clients with details to help reduce fear and anxiety among the patients we treat.

Prior to working with us here at CVVC, Shawnee worked at an animal hospital in Alabama and with an animal clinic in Kansas focusing on boarding and grooming. Shawnee brings with her a calm demeanor and an attention to detail that greatly benefits our clients, patients, and staff.

“This is my hometown,” Shawnee says. “I grew up here and it is a small close-knit community and I am surrounded by family and friends. The culture and way of life here is awesome.”

When she isn’t working with us, Shawnee can most-likely be found with her Chihuahua, Merlin, at the beach. She also enjoys passing the time by going for hikes, walking, reading, riding her bike, and playing guitar.

<? echo $title; ?>Alana Mousseau, Veterinary Assistant

Bio coming soon.

<? echo $title; ?>Sara Chadwick, Veterinary Assistant

Sara joined our team in September of 2015 as a full-time veterinary assistant. Some of her responsibilities include assisting the veterinarians, surgery prep, post-op care, blood draws, radiographs, and lab analysis. Sara has achieved an Associates of Applied Science in Business Management and a Bachelor of Arts in Graphic Design/ Media Arts. She loves contributing to an easy and stress-free exam process, along with providing client education.

When she isn’t working, Sara enjoys reading, photography, cooking, attending concerts, and exploring the outdoors with her husband Matthew and their two dogs Fizzgig and Po. They also have two cats, Beebs and Dexter. Sara considers her pets to be part of her family and is honored to be a part of a team who recognizes and shares this special bond.

<? echo $title; ?>Renee' Galmukoff, Veterinary Assistant/Technician Assistant

Renee is a full-time surgery assistant at Chimacim Valley Vet Hospital. On a daily basis, Renee assists our technicians, helps monitor pets during surgery, and provides general care for pets during their stay. Renee cares for our client’s pets as if they were her own. She is eager to learn from her co-workers and loves being a part of our veterinary team.

In her free time, Renee enjoys spending time with her family, traveling, and sewing. She has one dog of her own, a 12-yea- old German Wirehair pointer.